Terms & Conditions

The Terms and Conditions for the Supply of Goods through the website you are connected to and the User Agreement for Dolce Valentina. This service is operated by Dolce Valentina and www.dolce-valentina.com each separately and together in this Agreement, “we”, “us” or “our”). Company Registration number – 00903768.


  1. The Contract between you and us
  2. Pricing, Delivery and Discount Codes
  3. Right for you to cancel your contract
  4. Cancellation by us
  5. Delivery of goods to you
  6. Liability
  7. Notices
  8. Events beyond our control
  9. Invalidity
  10. Privacy
  11. Third Party
  12. Governing Law
  13. Entire Agreement
  14. Trade Marks
  15. Our Rights
  16. Our VAT number
  17. Promotion Codes


We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

Our acceptance of your order brings into existence a legally binding contract between us.


2.1 The prices payable for goods that you order are as set out in our website.

2.1.1 All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.

2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

2.3 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full price items and cannot be used in conjunction with any other offer or discounts.

Please click here to view all delivery charge details.


Unfortunately you do not have the right to cancel your order under any circumstances once it has been placed. As all our goods are personalised and custom-made to your specifications, by their unique nature, they cannot be returned. Furthermore, once an order has been placed, the manufacturing process to create your custom goods cannot be halted, so please ensure that your order is correct before placing it.

This is in accordance with the provisions under The Consumer Protection (Distance Selling) Regulations 2000, SI 2000/2334.


4.1 We reserve the right to cancel the contract between you and us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we cancel your contract we will notify you by email or by telephone, and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5.1 It will take up to 30 days to process and manufacture your order as each item is custom-made. Once each item is manufactured and your order is complete, we will dispatch the goods to you. This does not include the delivery times listed below. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

5.2 All orders within the UK are delivered using Royal Mail or an alternative carrier during Royal Mail industrial action. Delivery Charges are as follows:

* Standard Delivery within the UK is Free and will take 3-5 working days from dispatch

* Special Delivery within the UK is £7.95 and will take 1-2 working days from dispatch and is a trackable service

* European (Standard) Delivery is £3.95 and will take 3-5 working days from dispatch

* International (Airsure) Delivery is £9.95 and will take 5-7 working days from dispatch 

* Returns postage is at your own cost and risk

Delivery will be made as soon as possible after your order is accepted and in any event within 35 days of your order if delivering within the UK.

5.3 You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been dispatched to you the goods will be your property and the risk of the good not being delivered or being damaged in transit will pass to you.  We will not be liable for their loss or destruction.

5.4 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

5.5 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Please click here to view all delivery charge details.


6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email, post, or telephone, of the problem within 7 working days of the delivery of the goods in question.

6.2 If you do not receive goods ordered by you within 35 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email, post, or telephone at our contact address of the problem within 7 days after the expected date of delivery has passed.

6.3 If you notify us of a problem as under clauses 6.1 or 6.2 above, our only obligation will be, at your option, either:

6.3.1 to make good any shortage or non-delivery; or

6.3.2 to replace any goods that are damaged or defective; or

6.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.3.3 above.

6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6.7 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to dolcevalentinauk@gmail.com and all notices from us to you will be displayed on our website from time to time.


We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our Privacy Policy.


11.1 Third Party Rights: – Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

11.2 Third Party links: – We may include hyperlinks on this Site to other websites or resources operated by parties other than Dolce Valentina, including advertisers. Dolce Valentina has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction to resolve any disputes, proceedings, or claims of any nature between you and us.


13.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

13.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.


Dolce Valentina is the operator of www.dolce-valentina.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.


We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


Our VAT number is: GB233931765


Please note, Promotion Codes are only valid on full price items and exclude sale items, gift wrap, gift vouchers and may not apply to all of our design.

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